FAQS

You’ve Got Questions - We’ve Got Answers

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PAYMENT, POSTAGE & PACKAGING

How We Do It

Payment

 

We currently accept all major debit & credit card payments (not AMEX, yet) along with PayPal. 

 

Postage and Packaging

 

All orders aim to be processed within 2-5 working days from the date the order is placed (subject to availability).

 

Once fulfilled, orders will then be sent out for delivery by your selected option, we currently have two delivery options. (Please note our P&P prices include both the handling fee and delivery cost). 

Standard Delivery (3-5 working days) - £4.99

2nd Class Delivery (5-7 working days) - £3.99

Need it faster? Get in touch and we can make this happen on request! 

All delivery enquiries : customercare@ivoryathlete.co.uk

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RETURNS AND REFUNDS

The Small Print

Returns and Refunds

 

We want you to be 100% happy with your Ivory Athlete purchase.

 

If for any reason you are not, please email customercare@ivoryathlete.co.uk as soon as possible and our dedicated team will look into any queries you may have.

 

Your statutory rights will not be affected.

I’ve placed my order, when can I expect it to be delivered?

All orders will be processed within 24-48 hours from the date the order is placed (subject to availability). If you have provided an email address, our dedicated customer care team will email you to inform you when your order has been dispatched.

 

Orders will then be sent out for delivery by your chosen method. We aim for all orders to be received within 7 days of ordering. 

**These timelines are subjects to change during peak periods**

When will new colour and ranges be released?

Here at Ivory Athlete HQ we are working hard on the new ranges and aim to release new colours, ranges and specialist items every 2 months. Keep your eyes peeled on our Instagram and Twitter pages for regular updates – don’t forget to follow us! If you have any ideas or suggestions of what you would like us to bring out next, please don’t hesitate to get in touch via our ‘what do you want to know’ form.

What is the best way to care for my Ivory Athlete product?

We advise that you follow these simple instructions in order to ensure your Ivory Athlete products stay looking and feeling their best for as long as possible.

 

For clothing items:

  • Wash with similar colours at 30degrees Celcius

 

For kit bag pouches:

  • Wipe clean with warm water. These are fabric so can be hand washed.

WHAT DO YOU WANT TO KNOW?

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T&C's & the legal bits

Things You Need to Know

Privacy Policy 

All further information can be found on our privacy policy tab at the bottom of the page. 

Cookie Policy 

We collect various cookies throughout your visit and experience with Ivory Athlete. Complete details can be disclosed on request, all further information can be found on our Cookie Policy tab at the bottom of the page. 

T&C's

Price

All prices quoted on the Ivory Athlete website are in British Pounds Sterling. Online prices include VAT (Value Added Tax) where applicable.

Ivory Athlete prices may have to be altered up or down, including any alterations to the rate of value added tax. The current price will be shown when you place your order.

 

Availability

All orders for products are subject to availability

Ordering

All orders and transactions between Ivory Athlete Limited and the customer are accepted on these conditions of sale only. It is the responsibility of the customer to read such conditions before entering upon a transaction. The terms you will read form a contract between the customer using our website and Ivory Athlete.

By placing an order you are agreeing to these, if you do not agree, please do not use our website.

Company Info

Ivory Athlete Limited. C.2019

Company number: 12262137

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